Privacy policy

Privacy Policy

Last Updated: September 10, 2026

Welcome to Plumber Brooklyn New York (“we,” “us,” “our,” or “Company”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use https://plumberbrooklynnewyork.com/ (the “Website”) or contact us regarding plumbing services.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our Website or request services.

Information You Provide

Depending on how you interact with us, we may collect:

Name
Telephone number
Email address
Service address or approximate location
Information about your plumbing issue
Preferred appointment information
Information submitted through contact or service-request forms
Communications you send to us
Other information you voluntarily provide

Please do not submit sensitive personal information through Website forms unless it is necessary for your service request.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website or webpage
Approximate geographic location
Website interaction information
Diagnostic and technical information

This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.

2. How We Use Information

We may use collected information to:

Respond to inquiries and service requests;
Contact you regarding requested plumbing services;
Schedule or confirm appointments;
Provide estimates or information about services;
Communicate about your service;
Process payments where applicable;
Improve our Website and services;
Understand Website traffic and usage;
Maintain Website security;
Prevent fraud, abuse, or unauthorized activity;
Respond to customer-service requests;
Comply with legal obligations; and
Send promotional communications when legally permitted and, where required, with your consent.

We do not use personal information for purposes incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

3. Phone Calls and Call Tracking

If you call a telephone number displayed on our Website, we may collect information associated with the call, such as:

Telephone number;
Date and time of the call;
Call duration;
Call source or referral information; and
Information you provide during the call.

We or our service providers may use call-tracking technology to understand which marketing channels generate calls and to improve our advertising and services.

Call Recording

Calls may be recorded or monitored for quality assurance, training, security, or business purposes only where permitted by applicable law and with any legally required notice or consent.

If call recording is used, applicable notices may be provided at the beginning of the call.

4. Text Messages and SMS Communications

If you provide your telephone number and consent to receive text messages, we may send SMS messages relating to:

Service requests;
Appointment confirmations;
Appointment reminders;
Technician arrival information;
Estimates;
Customer-service communications; and
Other communications associated with your requested services.

If you separately opt in to marketing text messages, promotional messages may also be sent subject to applicable law.

You can generally stop SMS messages by replying STOP. You may also reply HELP for assistance where supported.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

We do not sell or share SMS opt-in information for third-party marketing purposes.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small data files placed on your device that can help websites remember information and understand how visitors use the Website.

We may use cookies for purposes such as:

Website functionality;
Security;
Analytics;
Performance measurement;
Advertising measurement;
Understanding visitor behavior; and
Improving Website content.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

6. Analytics Services

We may use third-party analytics services, such as Google Analytics or similar services, to understand how visitors use our Website.

These services may collect information about Website visits, device characteristics, pages viewed, traffic sources, and interactions.

Analytics providers may use cookies or similar technologies to provide these services.

Where applicable, you can use available browser or provider controls to manage certain analytics technologies.

7. Advertising and Marketing

We may use third-party advertising and marketing platforms to promote our services and measure advertising performance.

These platforms may use cookies, pixels, conversion tags, or similar technologies to understand how visitors interact with advertisements and our Website.

Advertising providers may receive information such as:

IP address;
Browser or device information;
Website activity;
Advertising identifiers;
Referral information; and
Conversion or interaction information.

We do not intend to sell your personal information merely because you visit our Website.

8. How We Share Information

We may share information with service providers and other parties when reasonably necessary to operate our business and provide requested services.

These parties may include:

Plumbing professionals or technicians;
Scheduling providers;
Customer-service providers;
Website hosting providers;
Analytics providers;
Advertising and marketing providers;
Call-tracking providers;
Payment processors;
Information technology providers;
Communications providers;
Professional advisors; and
Government authorities when legally required.

We may also disclose information when reasonably necessary to protect our rights, property, users, customers, or the security of our Website.

9. Plumbing Service Providers and Lead Partners

If this Website operates as a lead-generation or referral website rather than directly providing all plumbing services, information submitted through the Website may be shared with an appropriate plumbing professional, contractor, service provider, or referral partner so that the provider can contact you regarding your request.

Such providers may have their own privacy policies and terms.

Where your information is shared for the purpose of responding to your service request, the receiving provider may contact you by telephone, text message, or email using the information you submitted.

10. No Sale of Personal Information

We do not sell personal information for monetary consideration in the ordinary operation of this Website.

However, certain data-sharing or advertising practices may be considered “sharing,” “selling,” or “targeted advertising” under particular state privacy laws.

Where applicable law gives you the right to opt out of such activities, we will provide the required method for exercising that right.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

13. Third-Party Websites

Our Website may contain links to third-party websites, services, advertisements, social-media platforms, or other resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include, where applicable:

The right to know what personal information is collected;
The right to access personal information;
The right to request correction of inaccurate information;
The right to request deletion of personal information;
The right to obtain a copy of certain personal information;
The right to opt out of certain targeted advertising or data sharing;
The right to opt out of certain sales of personal information;
The right to limit certain uses of sensitive personal information; and
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

The availability and scope of these rights depend on applicable federal, state, and local law.

16. New York Privacy Rights

If you are a resident of New York, additional privacy protections may apply depending on applicable law.

We will process requests concerning personal information in accordance with applicable New York law.

New York residents may contact us using the information below to ask questions about our privacy practices or request information concerning their personal data.

We may need to verify your identity before fulfilling certain requests.

17. California Residents

If you are a California resident, California privacy laws may provide additional rights concerning your personal information.

Depending on the circumstances and applicable law, these rights may include:

Right to know/access;
Right to delete;
Right to correct;
Right to opt out of sale or sharing;
Right to limit certain uses of sensitive personal information; and
Right to non-discrimination for exercising privacy rights.

If applicable, requests may be submitted using the contact information provided below.

We may verify your identity before processing a request.

18. Do Not Track Signals

Some web browsers include a “Do Not Track” feature.

Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, our Website may not respond to such signals in every circumstance.

Where legally required, we will honor applicable privacy preference signals in accordance with applicable law.

19. Third-Party Service Providers

We may use third-party companies to provide services necessary for operating the Website and business.

Examples may include:

Website hosting;
Form processing;
Analytics;
Advertising;
Call tracking;
Appointment scheduling;
Email services;
SMS services;
Payment processing; and
Website security.

These providers may process personal information on our behalf or according to their own applicable policies.

20. Business Transfers

If we sell, merge, reorganize, finance, acquire, or transfer all or part of our business or assets, personal information may be transferred as part of that transaction, subject to applicable law.

21. Legal Disclosures

We may disclose personal information if we reasonably believe disclosure is necessary to:

Comply with applicable law;
Respond to a valid legal process;
Protect our rights or property;
Protect the safety of users or others;
Investigate fraud or security issues; or
Enforce our agreements and policies.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy is posted means that you acknowledge the updated policy, to the extent permitted by applicable law.